Medical bills & family health
Got a medical bill or denial you don't understand?
Upload it. Salud explains what happened in plain English, flags what looks wrong, and drafts the appeal, then keeps the whole case, and your whole family's health, in one place.
Free to use. We never sell or use your health information for advertising.
Explanation of Benefits
Uploaded · 12 sec ago
- Provider billed
- $1,240.00
- Plan discount
- −$486.20
- Plan paid
- −$612.30
- You may owe
- $141.50
Worth checking: line 2 repeats line 1 (same service, same day). Duplicates are a common billing error.
This is an EOB, not a bill. Wait for the provider bill and compare the two before paying.
Synthetic example, for illustration only.
Most people never push back. The ones who do, often win.
19%
of in-network claims on HealthCare.gov plans were denied
<1%
of those denials were appealed by consumers
43-67%
of appeals succeed, when people actually appeal
Source: KFF, Claims Denials and Appeals in ACA Marketplace Plans (2024 plan data). Salud makes pushing back the easy path.
Three steps, one less headache
Built for the moment a confusing envelope lands on the kitchen table.
Upload it
Snap or upload the bill, EOB, or denial letter. Salud reads the whole thing, including the fine print and the codes.
Understand it
Plain English: what was billed, what your plan paid, what you may actually owe, and anything that looks off, like duplicates or amounts that don't match your EOB.
Act on it
Get a ready-to-edit appeal draft, the exact questions to ask your provider or insurer, and reminders so appeal deadlines never slip past you.
Why Salud is different
A billing fight is never one document. Salud keeps the thread.
First the EOB, then the bill, then the denial, then the phone call nobody wrote down. Salud keeps them together as one case per family member, with the deadlines, the drafts, and the outcome, so the second bill takes minutes instead of evenings.
- Every document for one problem, in one case
- Appeal deadlines tracked, with reminders
- What happened, recorded, so you can prove it later
Case: Maya's ER visit · synthetic example
EOB uploaded and explained
Aug 2
Provider bill matched · $141.50 vs $453.00 mismatch flagged
Aug 9
Denial letter decoded · reason: “not medically necessary”
Aug 15
Appeal drafted and sent
Aug 18
Appeal deadline
Sep 24
Synthetic example, for illustration only.
For the family healthcare administrator
You manage everyone's health. Finally, software that gets that.
A profile for each person you look after: parents, kids, spouse. Their medications, records, appointments, and bills stay organized per person, and you can delegate access so a sibling or caregiver shares the load instead of the group chat.
Your family's health, bills and insurance. One place.
Free tools, no app required
Two web tools are on the way. Use them in the browser, keep the result, no signup needed to try.
EOB Explainer
Paste or upload an Explanation of Benefits and get the plain-English version: the allowed amount, what your plan paid, what you may owe and why, plus a checklist of common errors to look for before you pay anything.
Denial Letter Helper
Decode what the denial actually says, find your appeal deadline, and start a structured appeal, with the option to hand the case to a certified billing professional for human review.
Built like your health data matters
Because it does. Here's what we actually do, not marketing language, the real mechanics.
Redacted before AI sees it
Identifying details are stripped from your content on our servers before any AI provider processes it.
You approve AI processing first
Nothing is sent to an AI processor until you grant permission in the app, and you can revoke it any time in Settings.
Named processors, no mystery vendors
AI processing runs through OpenAI and Groq, and we say so plainly.
Never for ads. Never sold.
We never sell your health information or use it for advertising. Period.
Answers carry their sources
AI answers cite where they came from, with a standing reminder that Salud is not a clinician.
Delete everything, any time
Your account and its data can be deleted from inside the app. No email, no phone call.
The details live in our Privacy Policy and Consumer Health Data Policy.
Fair questions
Is Salud free?
Yes. Uploading a bill, EOB, or denial letter, the plain-English explanation, error flags, and the appeal draft are all free. Later this fall we're adding an optional service where a certified medical billing professional reviews your case by hand; waitlist members get the founding price first.
Is this medical, legal, or insurance advice?
No. Salud explains documents and helps you prepare questions and appeal drafts, but it is not a clinician, a lawyer, or your insurance company, and it never makes decisions for you. You review everything before you send or sign anything.
What happens to the documents I upload?
They live in your account so your case stays in one place. Before any AI provider processes your content, identifying details are stripped on our servers, and AI processing only happens after you switch it on in the app. You can delete your account and its data from inside the app at any time.
Do you sell my data or show me ads?
No. We never sell your health information and never use it for advertising. That is a standing commitment, stated in our privacy policy.
Where is the iPhone app?
In Apple's final App Review. The Android app is live on Google Play today, and the free web tools will work on any phone. Join the waitlist and we'll email you the day the iPhone app is out.
Can I use Salud for my parents or kids?
That's the point. Create a profile for each family member, keep their medications, records, and bills separate but in one app, and share access so a sibling or caregiver can help.
Dealing with one right now?
Tell us what you're up against. You'll get early access as new tools roll out, the iPhone launch email, and first crack at the founding price when expert case review opens.